RMDY APP
DIGITAL HEALTH MADE SIMPLE
RMDY is a digital Therapeutics platform that supports long-term condition management, as well as short-term specialty care between patient and clinicians. RMDY is a mobile app that connects patients with their is supported by a web platform
OVERVIEW
The goal behind RMDY is to allow health coaches to properly monitor their patients with health markers
WISHBOX
YOUR VIRTUAL CONCIERGE
Wishbox is a personal virtual concierge that was created for the use of holiday
apartment visitors. It is a one of a kind on-demand platform from which users can order a variety of services right up to their doorsteps, much like what they may have been able to do from concierge services offered at top hotels.
My Role
I was solely responsible for the UI/UX of the product. I had to think, research and come up with both the UX and UI design concepts and implement them. I provided end-to-end high level designs designs on all materials, performed usability testing and worked closely with the Product managers, R&D teams as well as with stakeholders.
The Process
Coming into Wishbox, there was already an existing product, developed by outsourced teams. After the founders decided to hire a whole new in-house team, we started afresh. Having learned from the mistakes of the previous version, we created new user flows and use cases, researched trending designs relevant to the Travel and Hospitality markets and began developing a new and improved product.
HOME PAGE
This is the main menu and first screen which the user sees once entering the app. This menu offers a variety of services labeled by text and grouped by color into categories of similarly themed services.
WISHBOX
YOUR VIRTUAL CONCIERGE
Wishbox is a personal virtual concierge that was created for the use of holiday
apartment visitors. It is a one of a kind on-demand platform from which users can order a variety of services right up to their doorsteps, much like what they may have been able to do from concierge services offered at top hotels.
My Role
I was solely responsible for the UI/UX of the product. I had to think, research and come up with both the UX and UI design concepts and implement them. I provided end-to-end high level designs designs on all materials, performed usability testing and worked closely with the Product managers, R&D teams as well as with stakeholders.
The Process
Coming into Wishbox, there was already an existing product, developed by outsourced teams. After the founders decided to hire a whole new in-house team, we started afresh. Having learned from the mistakes of the previous version, we created new user flows and use cases, researched trending designs relevant to the Travel and Hospitality markets and began developing a new and improved product.
HOME PAGE
This is the main menu and first screen which the user sees once entering the app. This menu offers a variety of services labeled by text and grouped by color into categories of similarly themed services.
WISHBOX
YOUR VIRTUAL CONCIERGE
Wishbox is a personal virtual concierge that was created for the use of holiday
apartment visitors. It is a one of a kind on-demand platform from which users can order a variety of services right up to their doorsteps, much like what they may have been able to do from concierge services offered at top hotels.
My Role
I was solely responsible for the UI/UX of the product. I had to think, research and come up with both the UX and UI design concepts and implement them. I provided end-to-end high level designs designs on all materials, performed usability testing and worked closely with the Product managers, R&D teams as well as with stakeholders.
The Process
Coming into Wishbox, there was already an existing product, developed by outsourced teams. After the founders decided to hire a whole new in-house team, we started afresh. Having learned from the mistakes of the previous version, we created new user flows and use cases, researched trending designs relevant to the Travel and Hospitality markets and began developing a new and improved product.
HOME PAGE
This is the main menu and first screen which the user sees once entering the app. This menu offers a variety of services labeled by text and grouped by color into categories of similarly themed services.
HOUZZ PRO
PROJECT OVERVIEW FEATURE
Houzz Pro is a lead and project management solution software designed for businesses in the home remodeling and design industries. It is an all-in-one platform where professionals get the tools to manage their teams and track the progress of any project, all the way from proposal to execution.
My Role
While working on this feature I had a wide range of responsibilities that included ideation, user research, wireframing, creating end-to-end designs, working closely with the product and R&D teams, as well as conducting extensive design QA until its release. It was crucial to improve the project landing experience that was so common on the platform. Having an overview is not only a prominent feature in most project management softwares, but is also key in providing insight and a sense of orientation as to what is currently happening in a project. My role included establishing a hierarchy among the components and adapting the feature into the mobile platform in a more linear way.
The Process
In an effort to solve activation issues and create a self-service platform we needed to provide pros with an improved project landing experience. Every time a pro would enter a project, they will get a high-level view of its progress, more entry points to high-traffic features, and additional tools for team/project management. From the overview, pros can easily access recently edited documents, create tasks, message clients, as well as create upcoming events. The process of determining which of the existing features needed to have an extra entry point on the overview and which features needed to be added is what we tackled first so to create an accurate hierarchy of touchpoints in the layout.
BUSINESS GOALS
The main goal behind this feature was to have pros increase engagement with new and existing features, and make the experience more intuitive. Our focus was on increasing the number of online payments through the Quick Acess section, improving communication between pro and client, and providing additional tools, such as tasks and upcoming events,that help with team management.
USER JOURNEY
Every time a pro enters a project for whatever purpose, they land directly on the overview tab, making it the most frequently accessed feature on the platform. The overview is divided into several sections, quick access documents, tasks, messages, and upcoming events; and each section has its own purpose and functionality. The sections were designed to be modular and scalable for changes or additions made over time.
QUICK ACCESS DOCUMENTS
The Quick Access Documents section presents the most recently edited documents. It was integral to add this entry point into the most relevant docs to create a sense of urgency and provide a holistic view of the different documents with the most important details such as balance, doc name, and doc status at a glance.
TASKS
The tasks tool was a major part of this feature; it had been highly requested by our pros and was on the roadmap for quite some time. We wanted to create a task creation experience that was light however captured all of the essential components needed, such as task title, date, priority, assignee, description, and attachments. This tool was designed to promote collaboration between both pros/team members and pros/clients alike. Creating and assigning tasks organizes workflows, establishes priority for what needs to get done, and allows for visibility between team members, making this an essential piece of the Houzz Pro project management platform.
MESSAGES
In an effort to support and push forward the existing messages tab that features the full extent of all messages sent between pro and client, a messages section was added to the project overview tab where the last message sent appears. The main objectives of resurfacing messages here were to advocate for the benefits of using this tool to improve pro-client communication, and to get a better impression of the status of the project. Keeping the composition window in view in most states was a deliberate choice so to encourage contact and make the entry point very accessible.
UPCOMING EVENTS
Including a calendar that shows the breakdown of all upcoming events was fundamental in the overview. From this list/calendar view, pros could see upcoming events by date, identify the type of event from the accompanying icon, see the event title get a link to whatever attachments there are, as well as add new meetings and plan ahead.
PROJECT OVERVIEW FOR MOBILE
The overview experience on mobile had to be a bit more linear so as not to overwhelm the pros, as a result, we kept only the tasks and upcoming events sections which had no redundancy in other tabs such as messages and documents. The aim was to make these tools intuitive, straightforward, and inviting by mobile standards.
TASKS ON
MOBILE
The tasks tool is easy to use, it features inline editing for a new task, displays only the 5 most recently created tasks on the overview page, and has a dedicated "all tasks" page on which the tasks are filtered by default according to due date and status. The "create new task" flow is also very intuitive and can be done either from inline editing on the tasks list or from the FAB button. We made sure to keep all of the functionalities the same as in the desktop version.
UPCOMING EVENTS ON MOBILE
The upcoming events section is also one that exists only on the overview page, therefore it had to remain there both on desktop as well as on mobile. This is a very important tool that helps pros with time management, it is particularly crucial on mobile seeing that many of our pro's projects take place away from their desktops, and staying on top of deadlines is imperative when on location and deliveries and subcontractors are set to arrive. Similar to tasks, we wanted to make this flow very easy and the information comprehensible so to easily manage it on the go. Up to 5 upcoming events appear on the overview tab and a dedicated upcoming events page features the rest including past events.
